Chloe Thomas Ivana Radojevic Gemma Banks Becky Hopkin

Customer Retention Expert Q&A Panel

A Talk by Becky Hopkin , Chloe Thomas , Gemma Banks and Ivana Radojevic

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About this Talk

Host Chloe Thomas is joined by a selection of our Customer Retention Day speakers to answer your questions AND discuss the best retention marketing activity for right now.

Discussion includes: - Where to spend your retention budget - Working how how much time, energy, money to put into retention - best things to do right now to improve your Q4 results - personalisation, empathy,creative and more!

About The Speakers

Becky Hopkin

Becky Hopkin

Owner and Managing Director, Digital Gearbox

Google Ads Specialist & Managing Director of Digital GearBox


Chloe Thomas

Chloe Thomas

Podcast Host & Host of the Summit, eCommerce MasterPlan

Award-winning podcast host, and bestselling author.


Gemma Banks

Gemma Banks

Senior Director Of Marketing, Klaviyo

Senior Marketing Director at Klaviyo


Ivana Radojevic

Ivana Radojevic

Stream Commerce

Senior Client Success Manager at Stream Commerce